FAQ

  1.How can I get information after I pay for the merchandize?  

  We will e-mail the tracking number of the express to you after we deliver the shoes.

  2.When and how can I check on my order status?  

  You can look at the status on the express company's website within 2 days. 

  3.How do I contact you if I have a question or a problem arises? 

  We prefer to be contacted by email or Online chat in our site. See our contacts page for complete information about contacting sneakerexport.com 

  4.Does sneakerexport.com  sell to Teams & organizations in bulk prices? 

  We can sell most of our basketball & training shoes along with most other shoes to teams & organizations.
Contact niekelead.com  for bulk pricing send us the following info: 
      1. The shoes you want
      2. The Quantity & size breakdown 
      3. Contact to us via Online chat

  5. How long will it take to receive my order?  

  It usually, on average, takes5-7 business days to receive your order.Please note that business days do not include holidays, such as Saturday and Sunday.

  6. Do you ship to International locations (any country other than USA and Europe)?  

  Yes. We currently ship to many international locations. You can find out more in our Shipping section here.

  7. What does USD stand for? 

 
  USD is an abbreviation for United States Dollar, therefore all of our prices are in US dollars.. 

  8.How do I make a return or exchange?  

  Please refer to our return Policy for details. 

  9. Can you reserve a shoe for me until I can pay for it? 
 

  sure, please confirm them by e-mail. we will keep them for you for one week.However, after one week, if we haven't received the confirm of your payment, we will not waiting for you. 

  10. Can you ship to an international destination? 

  we supply service of drop shipping, please consider our drop shipping clause

 

  Any questions,don't hesitate to contact to us